Orders & Shipping
When will the product be shipped?
Orders are typically shipped within 3 business days after order confirmation and payment.
Please note that during peak order periods or POPUP events, shipping may take longer.
You will be notified by email once your order has been shipped.
How much is the shipping?
Click Post
▶Nationwide flat rate of 300 yen
Yamato Transport / Yu-Pack
▶Shipping costs vary depending on the shipping method and delivery region.
You can confirm the final amount on the order confirmation screen.
What is the shipping method?
Depending on the size of the product and the contents of your order,
delivery will be made via宅配便 (courier service) or クリックポスト (Click Post).
*Please note that you cannot specify the delivery method.
Regarding gifts
Do you offer gift wrapping?
Yes, gift wrapping is available for a fee.
Please select gift wrapping on the product page or at the time of order.
How many items fit in the large gift box?
As a guide, it can fit items such as:
・1 bib + bloomers
・2 bibs
・2 bibs + 1 romper
・1 blanket
The capacity may vary depending on the combination of items, so please feel free to inquire before making a purchase.
If this is a gift, will the invoice showing the price be included?
No, we do not include invoices with prices in the package.
You can rest assured that you can send it directly to the recipient as a gift.
Change or cancellation of your order
Can I cancel an order after it's been placed?
We may be able to accept cancellations only before shipment.
If you wish to cancel, please contact us via the inquiry form as soon as possible.
*Please note that if shipping preparations are already underway, we may not be able to accept your cancellation.
Can I change my order?
If your order has not yet shipped, we may be able to accommodate:
・Changes to the shipping address
・Changes to the quantity
Please contact us as soon as possible for these requests.
Regarding Payment
What payment methods do you accept?
The following payment methods are available:
・Credit card
・Various payment methods provided by Shopify
*Please check the order screen for details.
Returns & Exchanges
Can I return or exchange this?
As a general rule, we do not accept returns or exchanges due to customer convenience.
However, in the case of:
・Initial defects
・Incorrect delivery
Please contact us within 7 days of product arrival.
After confirmation, we will respond promptly.
Didn't find the answer you were looking for?
For inquiries, please email us. Our customer service team will contact you in due course.
For inquiries after placing an order, please include your order number for a smoother process.
Please email us at support@3lieto.com

